Orders & Shipping
Delivery information
Orders placed on LONDINY can be delivered every day of the week. In most cases, shipping will be at the seller’s expense and be free for buyers. Depending on your location, our orders may be delivered by different couriers like UPS or FedEx.
When you’re placing your order, the available delivery options for your destination will be displayed at Checkout.
The delivery options for your destination are displayed at Checkout. We require a signature for all orders, so delivery to PO Boxes, Army Post Office (APO) and Fleet Post Office (FPO) addresses is currently unavailable.
Depending on your location, our orders may be delivered by different couriers like UPS or FedEx.
Cancellations
Changed your mind? No problem, some of our sellers allow order cancellations before the order is prepared.
How to cancel your order:
- Go to Orders & Returns your Account
- Select the items you want to cancel and your reason for cancellation
- We’ll email you confirmation of your cancelled order
We can’t cancel your order if your order has already been prepared — but we do offer a free returns service. For more information on cancelling and returning orders, visit our Returns & Refunds Policy.
If you’ve cancelled your order, you’ll receive a full refund within 14 days, depending on your payment provider.
Duties and taxes
We include the cost of duties and taxes in your order. The price you see at checkout is the price you pay and there are no additional delivery fees.
Import duties are not applicable if you’re ordering from within your own region, but you may need to pay VAT or local sales taxes. For the UK and US, these are included at checkout.
Delivery to US
If you’re a US customer ordering from one of our international brands or partner boutiques, US Customs may ask for your IRS, EIN or SSN number before authorizing delivery to your address. Don’t worry – you’ll usually have one week to provide this information before your order is returned to its original location for a refund.
Tracking your order
After you’ve placed an order, we’ll email you with all the details. Our sellers have 5 business days to process your order. Once your order is sent, you’ll receive an email with the tracking number. You can also track your order by heading to Orders & Returns in your account.
Depending on your location and selected delivery method, it can take 5 – 10 business days for your package to arrive. We always aim to deliver your package within the time specified, but sometimes there may be delays due to customs clearance or failed payments.
If you’ve shopped items from multiple sellers, you may receive more than one package.